Terms & Conditions

These Terms and Conditions constitute the entire agreement between you, the customer, and Africa Online Retail (Pty) Ltd ("Loot.co.za", "us", "we", "our"). If you visit or shop at Loot.co.za, or if you create hyperlinks to Loot.co.za, you accept and agree to comply with the most recent version of this agreement in its entirety. When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions. Any hypertext links from this agreement to text elsewhere on this site shall be deemed to form part of this agreement.

We reserve the right to amend this agreement or any parts thereof at any time and without notice. Amendments to this agreement take effect 24 hours after the agreement has been amended on our website, and your continued use of the site implies your acceptance of the agreement as amended.

No hidden fees or buying obligations.

There are no fees for registering, or for having an account, with Loot.co.za. There are no buying obligations - you order what you want, when you want to.

No unsolicited emails

You do not have to agree to sign up for our mailing list. You can opt-out of our mailing list, at any stage, on the website or by contacting us directly. You can choose whether or not you want to receive availability notifications for wishlist items.

Privacy Policy

This is the privacy policy for Africa Online Retail (Pty) Ltd We invite you to contact us if you have any questions about this policy. Please email us on info@loot or call us on 087 820 5668 (LOOT).

We respect your privacy. Callouts like this are a summary of our privacy policy and contain the most important and relevant points for you. Please read the full privacy policy because it applies to you.

Introduction

Welcome to our privacy policy. We are Africa Online Retail (Pty) Ltd (Registration number 2002/012642/07) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

The purpose of this policy is to describe the way that we handle your personal information.

Audience

This policy applies to you if you are:

a visitor to our website; or
a customer who has ordered the goods or services that we provide.

This policy applies to you under certain circumstances.

Personal information

Personal information includes:

certain information that we collect automatically when you visit our website;
certain information collected on registration (see below);
certain information collected on submission; and
optional information that you provide to us voluntarily (see below);

but excludes:

information that has been made anonymous so that it does not identify a specific person;
permanently de-identified information that does not relate or cannot be traced back to you specifically;
non-personal statistical information collected and compiled by us; and
information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

Personal information includes information we collect (i) automatically when you visit our website, (ii) on registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal statistical, and (iv) public information.

Common examples

Common examples of the types of personal information which we may collect and process include your:

identifying information - such as your name, date of birth, or identification number of any kind;
contact information - such as your phone number or email address;
address information - such as your physical or postal address; or
demographic information - such as your gender or marital status.

Sensitive personal information

Depending on the goods or services that you require, we may also collect sensitive personal information including your:

financial information - such as your bank account details, should we need to refund you to your bank account;

Acceptance

Acceptance required

You must accept all the terms of this policy when you order any of our goods or order, register for, or use any of our services. You may not order any of our goods or order, register for, or use any of our services if you do not accept this policy.

Deemed acceptance

By using this website in any capacity, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

Legal capacity

You may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

Your obligations

You may only send us your own personal information or the information of another data subject where you have their permission to do so.

E-Book Terms and Conditions

1. General
All e-book purchases are final and sold on a firm-sale basis. Once an order has been processed, no cancellations, exchanges, or refunds will be accepted. Please confirm that you are purchasing the correct digital edition before checkout. Physical book orders and e-book orders cannot be interchanged. Each e-book voucher is unique and linked to a specific title and email address for copyright monitoring and fulfilment purposes.

2. Delivery and Processing
E-books are not delivered instantly. Voucher codes are typically issued within 24 business hours (excluding weekends and public holidays) after successful payment. During peak academic seasons (November–December and January–February), delivery times may extend due to publisher backlogs or system congestion.

3. Access and Use
Each voucher code is non-transferable and must only be redeemed by the intended recipient. Voucher codes can be redeemed exclusively via the Snapplify platform and cannot be transferred to other platforms or user accounts. Once redeemed, your e-book can be accessed offline through the Snapplify Reader app. E-books cannot be printed, copied, or exported, and content may not be altered in any way. Most educational titles carry a 1-year or 2-year license period, which will be indicated in the product description. Access is typically limited to one to three devices, depending on publisher license restrictions. If purchasing for multiple learners, each learner must have their own Snapplify account to maintain access to their personal library.

4. How It Works
1. Purchase your e-book through Loot.co.za.
2. A Snapplify voucher code will be generated and sent to your registered email address once your order is processed.
3. Redeem the code in your Snapplify account to add the title to your digital library and begin reading.
5. Compatibility

The Snapplify Reader app is available on Windows, macOS, Android, and iOS devices. Ensure your device has sufficient storage and an internet connection during initial setup and download. The Snapplify app allows note-taking and highlighting, depending on publisher permissions.

5. Compatibility
The Snapplify Reader app is available on Windows, macOS, Android, and iOS devices. Ensure your device has sufficient storage and an internet connection during initial setup and download. The Snapplify app allows note-taking and highlighting, depending on publisher permissions.

6. Support
If you experience difficulties redeeming your voucher or accessing your e-book, please contact Customer Support at:

[info@loot.co.za]
[0878205668]

7. Data Protection and Privacy
Customer information (including email addresses and voucher codes) is collected solely for order fulfilment and copyright compliance. We do not sell, share, or disclose personal data to third parties except where required by law or the Snapplify platform for delivery purposes. By purchasing an e-book, you consent to this limited use of your data for the purpose of digital access management.

8. Copyright and Usage Restrictions
All e-books and voucher codes remain the intellectual property of their respective publishers. Redistribution, resale, or sharing of any voucher code, downloaded material, or content in any form is strictly prohibited and may constitute a copyright violation. Users found to be sharing or duplicating access may have their licenses revoked without refund.

9. Limitation of Liability
We are not liable for loss of access due to user error, accidental deletion of your Snapplify account, forgotten credentials, or incompatible devices. We are not responsible for outages, technical faults, or interruptions to Snapplify or publisher systems that are beyond our direct control. To the extent permitted by law, our liability is limited to the replacement of a valid voucher or the value of the affected order.

10. Force Majeure
We shall not be held responsible for any delay or failure to fulfil orders resulting from causes beyond our reasonable control, including but not limited to: publisher system failures, power outages, internet disruptions, or natural disasters.

Security Policy

We take security very seriously. Our servers have been rigorously checked to ensure that they are not vulnerable to unauthorised access and activity on the servers is continually monitored.

Credit card security

It is absolutely safe to supply your credit card details to this site to pay for a purchase. In fact, it's probably safer than doing a transaction in a shop or restaurant. Here's why.

When you enter your card details, the communication between your browser and our server is encrypted using SSL. You can tell that this is the case by the little padlock displayed on the status bar of your browser on the page where you enter your card details. This means that it is virtually impossible for a third party to listen in when you submit the form. We use a certificate issued by Thawte for SSL encryption. No credit card number has ever been intercepted while in transit over SSL.

When you send us your card number, you can choose whether or not you want us to retain the card details in our database. If you tell us not to retain your card number, we don't store it in our database. Instead, we get authorisation for the transaction from your bank and, from that point onward, we only work with the authorisation number. For orders that take less than a week to complete, we debit your card when we dispatch your order. For orders that take longer, we will debit your card before our authorisation expires. This is the only way that we can do the transaction without storing your card details in our database.

If you tell us to retain your card number, we will encrypt it and store it in our database. We use a 1024 bit RSA public key to encrypt the number and it can only be decrypted with the corresponding private key. The private key is not stored on our web server, nor any machine directly connected to the internet.

Either way, we do remember the first and last four of the 16 digits in your card number so that we can link future payments from the same card.

When you use your credit card to pay for something in a shop, they give you a slip that usually contains your name, your entire credit card number, and the expiry date of your card. Many people just throw these slips in the bin. Even if you dispose of them safely, the shop still keeps the counterfoil and you rely on them to keep your card details private. In a restaurant, most people are happy to have the waiter disappear with their card while the transaction is put through... These risks are much more significant than those that you face when using your card on this site.

General information security

Access to all information held in your account is password protected. It is essential that you keep your password secret so that no-one else can gain unauthorised access to this information. When you use your web browser to view or update information relating to your account, the communication is encrypted over HTTPS to prevent any third parties from eavesdropping, but we do not enforce interaction with your cart or wish lists to be over HTTPS.

Once you have used your password to authenticate yourself to our server, the session is considered to be authenticated and access will be permitted to all information relating to your account. In addition, an authenticated session may be used to place orders and purchase gift vouchers and pay for certain orders up to R1000 by selecting a credit card previously used to pay for a purchase. When accessing our website from a web browser, the authenticated session is ended when you explicitly choose sign out or automatically after about 15 minutes of inactivity, so you don't have to remember to sign out. After authenticating using your password while using Loot's iOS or Android shopping application on a mobile device, that application remains in an authenticated session that ends only when you explicitly sign out or uninstall the application so it is essential that the security of your device is not compromised. Similarly it is essential to preserve the security of all devices used for accessing our website using a web browser, especially where the web browser or a password management tool has been used to store your Loot password.

You agree that once the correct username and password for your account have been used to authenticate a session, you will be liable for purchases paid for in the resulting authenticated session, except where the purchase is cancelled by you in accordance with these Terms and Conditions. You will be liable for payment of purchases irrespective of whether the use of your username and password is unauthorised or fraudulent, and you expressly indemnify Loot against any loss you may incur, financial or otherwise, that may result from fraudulent or unauthorised use of your account.

While an authenticated session in your web browser will end automatically after about 15 minutes of inactivity, the web browser will remain signed into your account unless you explicitly choose to sign out. In a signed-in but unauthenticated session, your cart and wish lists may be viewed and altered without having to re-authenticate using your password, but access to other account information or placing of orders or purchasing of gift vouchers will require re-authentication. You are liable for any activity on your account while you remain signed in.

You agree to notify Loot.co.za immediately upon becoming aware of or reasonably suspecting any unauthorised access to your account and to take steps to mitigate any resultant loss or harm.

We value your privacy and all information about you and your account is handled in accordance with our Privacy Policy.

Last updated: 18/11/2025