About Us

Who are we?

Loot.co.za is a leading South African online store. We are committed to providing the best quality products, accompanied by legendary customer service. We opened shop in 2003 and offer South African customers access to over 14 million products across 17 departments including Books, Electronics, Outdoor, DIY, Toys, Baby, Health & Beauty, Kitchen, Home, DVDs, Music, Computers and more.

Whether you are shopping from your PC or Mobile, we try to ensure that the ordering process is seamless and simple for our customers. Choose from various payment options including VISA, Mastercard, Discovery Miles, Mobicred, SCode, Zapper, Payflex, PayJustNow, Ozow and EFT. We also offer free delivery in SA when you spend R600 or more (T&Cs apply).

Loot Promise:

We aim to provide our customers with exceptional customer service, a great shopping experience, great brands, best prices and a number of safe and secure payment options and are continuously looking at new ways to improve the Loot shopping experience.

Our Head Office and Collections department is based in Khutaza Park, Westlake Business Park, Westlake in Cape Town.  We have 1 warehouse located in Guateng (Booysens) that is run by a dedicated fulfillment team.

What is the phone number for Loot.co.za?

087 820 LOOT or 087 820 5668

What are Loot.co.za's office hours?

Our customer service team is available from 8:00am to 4:00pm, Monday to Friday. We're open for collections from 8:30am to 4:30pm, Monday to Friday and 8:30am to 1:00pm Saturday, Closed on Sundays and public holidays. Of course the website works and is monitored 24/7!

I don't have a credit card, can I still buy from Loot.co.za?

We do accept payment by direct deposit, so you don't need a credit card. Once you've placed your order, choose the EFT, Scode or Ozow options. You don't need to email the proof of payment - just specify your order number as a reference when making the deposit and we will assign the money to your order as soon as it appears on our statement. This usually takes a day or two, and you will receive an automated email confirmation once we have it.

Where can I email my proof of payment by direct deposit?

You don't need to email this to us. Provided that you put your order number as a reference on the deposit/transfer, we will automatically assign the deposit to your order. If you forget to put the correct reference on the deposit, please email the proof of payment to info@loot.co.za.

What are Loot.co.za's bank details?

Our bank details are as follows:

Account Holder: Africa Online Retail (Pty) Ltd
Bank: Standard Bank
Branch Code: 051001
Account Number: 270977090

Please put your order number as a reference on the transfer.

How do I sign out completely?

Click on the profile icon at the top right hand side of the page - the Logout option will be at the bottom of the dropdown menu. 

I forgot my password - what do I do now?

On the page that you sign in to Loot.co.za, there is a [Forgot password?] link that you click on, this will send you an email with instructions on how to change your password. 

Will these DVDs play in my DVD player?

Currently, the DVDs that we sell are either Region 2, or multi-zone. They should work in any DVD player bought in South Africa. If we do start offering Zone 1 (US) DVDs, they will be very clearly marked.

I tried to sign in and was told that my email address is invalid - what now?

If we receive errors when trying to send mail to your email address, then we may mark it as being invalid. If it's actually still valid, all you need to do is validate it. If your email address has been marked as invalid, you will be given the option to validate your email address when you try to sign in to Loot.co.za.

Do you deliver outside of South Africa?

No. At the moment, we only deliver within the borders of South Africa.

I got interrupted after I placed an order but before I could complete payment. How do I get back to the order I placed?

There's a [My Orders] link at the top of the our web page. This lists all the orders completed and incomplete, including orders that have been placed but not paid for. Just click on the order number link, then press the [Pay for this order] button.

Can I check orders that I placed a long time ago?

Yes you can access any order that you've ever placed using your order history report. Sign in to Loot.co.za and press the [My Orders] button at the top of the web page. All your orders placed will appear on screen.

How do I get an invoice for my order?

First find the order using the [My Order] link (see previous question). When you've clicked on the order you're interested in, you will find a [Download Invoice] button that will allow you to obtain an invoice in Adobe PDF format.

How do I get my VAT number printed on my invoice?

Normally, you need to enter the VAT number in the checkout process before placing the order. If you forget to do this, please email us at info@loot.co.za, and we can add it retrospectively for you.

I need my invoice made out to my company - how do I do that?

We use the billing address that you used when checking out your order, as the address to print on the order. If you select the wrong billing address, please email us at info@loot.co.za and we can rectify it for you.

I received an message saying that my order expired even though I paid for it. What now?

If you paid by direct deposit, you may have forgotten to put the your order number as a reference on the transfer or deposit. Use the [My Orders] link at the top of our web page to check whether the orders that you expect to be in progress are all listed. If they are, you probably placed this order accidentally and you can discard the message. If they are not, please contact info@loot.co.za and we will try to resolve the issue for you.

How long will my order take?

It depends on what's on the order and the delivery method you choose. There are two components to the time taken - the time to dispatch, and the time to deliver. Each product on Loot.co.za has a dispatch estimate that may vary between 24 hours and few weeks, depending on where the product is being sourced from. The time taken to dispatch your order is dependent on the slowest item on the order. When you place your order, we will estimate the latest date that we would expect to dispatch the order. Once we dispatch the order, the time taken for you to receive depends on the delivery method you choose. This can vary from 1-3 working days if you're collecting it from us directly, to about 4 working days for door-to-door deliveries.

Do you do Special order requests?

Yes, sometimes there are items not listed on the website that you may be looking for. If you are unable to find that specific item you want, then please email us at specialorders@loot.co.za and we will do our best to source it for you.

What if I receive the goods damaged?

It's our responsibility to ensure that you receive your order in good condition. If anything is damaged, please contact us within one business day of receiving the order and we will make arrangements to replace the product and return the faulty or damaged item. Please see the Returns Policy.

What if my order gets lost by the courier company?

It's our responsibility to ensure that you receive your order in good condition. If the order gets lost on route to you, we will either refund you fully or create a replacement order for you at our expense.

What if my stuff gets damaged or lost by the courier?

Just let us know right away and we will try to resolve the problem or order replacements. It's our responsibility to ensure that you get what you ordered in proper condition.

What if I find I actually don't want something that I ordered?

You may return most items to us for credit within 21 days of us dispatching the product to you. Please see the Returns Policy.

Does my Loot credit expire?

The credit in your Loot customer account will be valid for 3 years.

What is a Parallel Import? 

Parallel imports refer to genuine products that are imported into South Africa without the involvement of the authorised local distributor or brand owner. While these products are legally obtained and sold, they may differ from locally distributed versions in areas such as packaging, labelling, and specifications. Under South African law, consumers have the right to return goods that are defective, unsafe, or not as described under the Consumer Protection Act. However, parallel imports may not be eligible for return or exchange through the local distributor or brand owner, as they are not covered by the South African authorised warranty or support channels. Returns of parallel imports to the retailer will only be accepted if the product is damaged, defective, or if the incorrect item was supplied, in accordance with the applicable returns policy and statutory rights under South African law.