Loot and Pargo have teamed up to offer you a convenient delivery solution that will suit your pocket and your busy schedule. Simply choose your closest Pargo Pickup Point at checkout and let them take care of the rest.

How Pargo Click & Collect Works

Shop Online

Checkout with Pargo

Customer Notified

Collect

1. Shop Online

Add your goodies to cart and proceed to the checkout page.

2. Choose a Pargo Pickup Point

The map will pinpoint your closest pickup point so you can select your most convenient location.

3. Get Instant Updates

You will receive notifications via email and SMS throughout your parcel’s journey.

4. Collect

Visit the pickup point to collect your order at a time that suits you best.

Click & Collect FAQs

HOW WILL I KNOW WHEN MY PARCEL IS READY FOR COLLECTION?

You will receive an SMS and/or email notification as soon as your parcel has been delivered to your chosen Pargo Pickup Point and is ready for collection.

HOW LONG WILL IT TAKE FOR MY PARCEL TO BE READY FOR COLLECTION?

Delivery can take up to three business days from the day your parcel is handed over to Pargo. Add an additional two days for delivery to outlying areas.

WHAT DO I NEED TO BRING TO COLLECT MY PARCEL?

All you need is your ID and the Pargo Code for the parcel. You will receive a unique Pargo Code in the SMS and/or email that informs you that your parcel is ready for collection.

WHAT IS THE PARGO CODE?

This is a unique security code that you receive via SMS and/or email when your parcel arrives at your selected Pargo Pickup Point. You will need this code to collect your parcel. You won’t be able to collect your parcel without it.

I HAVE LOST MY PARGO CODE. WHAT SHOULD I DO?

The Pargo Code can be found in the SMS and/or email notification that informs you that your parcel is ready for collection. If you have lost your Pargo Code, please contact us to receive a new code.

I RECEIVED A NOTIFICATION THAT MY PARCEL HAS BEEN DELIVERED BUT THEY CAN’T FIND THE PARCEL AT MY PARGO PICKUP POINT.

Ensure that you are at the correct Pargo Pickup point. Please check the pickup point’s collection address you received via SMS and/or email to confirm you went to the correct Pargo Pickup Point. If you visited the correct pickup point, please contact us.

MY EMAIL ADDRESS OR PHONE NUMBER HAS CHANGED.

Please contact Pargo and provide us with your new contact details. Without your details, Pargo is unable to notify you about your parcel.

CAN SOMEONE ELSE COLLECT MY PARCEL?

Yes. The person collecting your parcel will have to bring your ID (or a copy) and the unique Pargo Code.

HOW MANY DAYS DO I HAVE TO PICK UP MY PARCEL?

Pargo holds the parcel for 8 days from the moment you receive your SMS/email notification. If you have not collected your parcel within 8 days, it will be returned to the sender.

CAN I CHANGE MY PARGO PARCEL POINT?

Unfortunately not. Once the parcel has been handed over by the sender we cannot change the collection point.